To ensure a seamless shopping experience for customers worldwide, ZenBloom offers flexible and reliable global delivery services, covering all major markets with customized logistics solutions for the efficient and secure delivery of your orders.

Global Coverage

✅ Direct shipping from our China warehouse to over 200 countries and regions✅ Local transit hubs in the US (West/East Coasts) and Germany

Shipping Fees

🔹 Standard Shipping: Calculated automatically based on destination and package size (displayed at checkout)🔹 Free Shipping Threshold: Orders over USD 50🔹 Remote Area Surcharge: USD 15🔹 Specific Island Surcharge: USD 15-30 (Please confirm with our customer service before purchase)

Delivery Time

🗓️ Shipping from China Warehouse (after payment confirmation):

  • North America/Europe: 7-18 business days (Air Freight)
  • Asia Pacific: 5-12 business days
  • South America/Africa/Middle East: 15-30 business days (Sea-Air Combined Transport)

⚠️ Note: Please note that delivery may take an additional 3–10 working days due to customs processing and handmade crafting.

Order Tracking

📦 A tracking number will be sent within 48 hours after shipment. You can check your order status via:

  • Real-time updates on the My Orders page
  • The carrier’s official website (DHL/UPS/FedEx)
  • Manual assistance via our online chat support

Duties & Taxes

🌐 DDP (Delivered Duty Paid):

  • EU/UK/Australia: VAT is included in the product price
  • USA/Canada: Tax-exempt for orders under USD 800

🌐 Other Regions: Recipients may be subject to local customs duties (please refer to local regulations for details)

After-Sales Support

🔧 Damaged/Missing Items:

  • Free replacement is available for claims with photo evidence submitted within 48 hours of delivery.
  • A 50% shipping fee credit will be offered for late claims.

♻️ Returns: 90-day free return service for unopened products (ZenBloom covers the return shipping cost).

Contact Our Logistics Team

✉️ Email: hqin04028@gmail.com⏱️ Language Support: English / Chinese⏰ Working Hours: Monday-Friday: 6:00 – 24:00 (GMT+8) | Saturday-Sunday: 8:00 – 24:00 (GMT+8)

Exclusions to Free Standard Shipping

  • Free shipping is invalid if eligible items are cancelled, resulting in the total order amount falling below USD 50.
  • Free shipping is not available to certain countries/islands; delivery is unavailable to some remote areas.

Additional Delivery Notes

Most orders will be delivered to your shipping address within 5-7 business days after processing. For large or bulky items, please allow 7-15 business days for delivery. Some products may be shipped directly from our suppliers, in which case order processing time may be extended.

For orders requiring delayed delivery, ZenBloom offers a 90-day grace period to ensure your delivery address is ready to receive the shipment.